Pit Boss

I am currently waiting on a 3rd replacement part for my pro series vertical smoker. I have only owned this smoker 1 whole year.

I had to replace the igniter after 1 use, then 6 cooks later the fan failed. That was replaced and immediately failed again. Now I am waiting on a replacement controller. This is by far the worst experience I have ever had with any of my outdoor cooking equipment.

Danson pushed out faulty equipment on their most expensive vertical smoker. Danson you should be ashamed of your quality control.

If this replacement controller for my smoker doesnt resolve the issue with my unit I will be contacting you for a refund!

I would give a negative rating if I could. My mom bought this item exactly one year ago, after saving up and finally 'upgrading' from our Members Mark grill that we had for over 10 years.

We used it throughout the summer and started seeing rust building up. We took extra steps when cleaning after every use and we always covered it with the cover that came with the product. We had it covered and stored throughout the winter and when we uncovered it this weekend (exactly one year from purchase), the entire grill was rusted. When speaking with customer service, they said it's not covered by the 3-year warranty that we purchased and explained the best way to store it (which is how we stored it).

They then proceeded to say that all grills rust and are not meant to be outside, which absolutely blew my mind. We had a Members Mark grill for 10 years and only had to replace the heat tents once.

I would never recommend this product or any Pit Boss product to anyone. The person I spoke to with customer service was nice and I realize they were just doing their job, but unfortunately, the lack of care from the company itself doesn't allow them to make things right in any way.

Brought a vertical series 3 electric smoker on 4-2-2024 got it home started putting it together and about 2/3 of the way done I realized I was missing a part. I called them and got right to a person and ordered the part I needed and was told it would be fine to use without the part.

The next day a tried doing the burn off and the machine never got above 235 since the burn off says to be at 300 to 350 I figured I should call and find out what to do next. Once again got right to someone and they determined I needed a new control board and they would send it out. Now I'm back to using my old smoker for the 4th of July. I week after I got the replacement control board but not the missing part so I called and was told that I should get that part soon .

Waited a second week and still no part so I called again and was told the something that it was their busy time and it was taking a long time to get parts out be my part was to be sent out soon. Now I'm at day 17 still no part called again told the something ask to talk to a supervisor who told me the samething and that I probably didn't need the new control board because electric smokers don't get up to 300 even if was in the sun for 2 hrs and just do the burn off for a hour and a half. If that is the case why do they advertise the max temp of 350 and why does it not say if you can't get it up to take just do the burn off longer.

I can't believe that a brand-new machine is missing parts and isn't working like advertised and it's not a top priority. Terrible company Terrible products and now I'm returning it to the store I bought from and hoping they don't give a problem.