Pit Boss Phone Numbers and Emails

Toll-Free Number:

  • (877) 303-3134

Customer Service:

  • (480) 923-9630
    Returns and Cancellation


  • (877) 303-3135 ext 160
  • (480) 542-9449 ext 1304

Pit Boss Emails:

Customer Service
Fundraising/ Donations
Donations, Sponsorships

Pit Boss Contact Information

Pit Boss Website:

Pit Boss Help Center:

Corporate Office Address:

Danson’s US LLC
3411 N. 5th Ave, Suite 500
Phoenix, Arizona 85013
United States

Other Info (opening hours):


Daily: 6:00 am - 8:00 pm (PT)

Customer Service Rating and Reviews

2.2 / 5
Billie R Eyb
Poor product and customer service

I sent an email regarding the problem and concern. Poor product and poor customer service..not reachable by phone

john H Ghv
Bad ignighter

I bought a pit boss verticals pbv4 and the ignighter keeps going out I have to totally take it apparat to fix it customer service has been great but this is the second time in less than 3 months ...

Summary of Pit Boss Customer Service Calls

07:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pit Boss Customer Service?

Product/ Service Question:

  • “My pit boss quit working”
  • “Damaged part”
  • “Warranty work”

Request for Information Question:

  • “Check on replacement auger motherboard”
  • “Questions on settings”
  • “About my pit oss grill”

Return/ Replace Question:

  • “Replacement parts, deflector shield”
  • “Replacement part”
  • “Replacement parts”

Shipping and Delivery Question:

  • “Ordered wrong product”
  • “Did not recieve my 25% off email after registering my smoker”
  • “Shipping status on order #197723”

Staff Question:

  • “Customer service”
  • “Service. Parts”
  • “Well, I've been in contact with your customer service representatives since May on the BBQ I purchased. You sent me a new one and FedEx sent it back to Washington state.”

Account Question:

  • “Reset account”
  • “Cannot create an account on your Pit Boss app”
  • “Forgot my user name”

Website/ Application Question:

  • “App not working”
  • “Website questions”
  • “Do you have a outlet store? I came across a website pit boss outlet store with prices under $100.Is this site legit?”

Payments and Charges Question:

  • “Veterans discount”
  • “Was charged something on my card that I didn't make”
  • “Coupon”

Refund Question:

  • “I want a refund from the product I ordered or just send me the product I paid for.”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancel order”

Cards Question:

  • “Card charged twice”

Other Question:

  • “Auger”
  • “Troubleshooting”
  • “Why is it popping all my fuses at my house”


Top Pit Boss Services

Customer Care, Shipping Service

Top Pit Boss Products

Smoker, Grill, Pro Series 1100 Grill

Pit Boss Pros and Cons

Pros: Dont work, Great grill when it wirks, Nice grill, Pros works great when it works, Reasonably priced

Cons: Very poor customer service, Not dependable, Hard to reach on the phone, Terrible service, Terrible customer service

Pit Boss reviews and complaints

Pit Boss is ranked 176 out of 1983 in Appliances and Electronics category

Area Served

USA, Worldwide, Canada

Payment Methods


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