Contact Pit Boss Customer Service
Pit Boss Phone Numbers and Emails
Toll-Free Number:
-
(877) 303-3134
Customer Service:
-
(480) 923-9630
Pit Boss Emails:
How to Contact Pit Boss?
Most Popular Number:
| Total calls: 7 105 | Issues resolved: 332 | Last call: Jan 17, 2025 |
Pit Boss Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pit Boss Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pit Boss is 8773033134. 79% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 4809239630.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Wednesday. The average call time is 7 minutes.
Be prepared for the call as Pit Boss may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pit Boss Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pit Boss is 8773033134. 79% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 4809239630.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Wednesday. The average call time is 7 minutes.
Be prepared for the call as Pit Boss may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Pit Boss mainly because of product/ service, request for information, shipping and delivery.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Pit Boss is service@pitboss-grills.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Pit Boss Website:
Pit Boss Help Center:
Corporate Office Address:
Pit Boss Customer Service Reviews
I dont remember the name of the rep but she was absolutely fantastic. Im very happy with the experience.
It was literally the easiest costumer service call Ive ever been on.
I 100% recommend not only the grill but calling costumer service as well. I really appreciate the professional help from our rep.
How Good is Pit Boss's Customer Service?
Summary of Pit Boss Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pit Boss?
Product/ Service Question:
- “Grill isn’t working”
- “Vertical smoker will not heat up.. has always been very slow but now has been running for hours and hardly hits 220”
- “Settings?”
Request for Information Question:
- “How to change power cord”
- “Need assistance on grease try”
- “I need to talk to someone please”
Shipping and Delivery Question:
- “Where is my part”
- “Shipping question”
- “Shipping”
Account Question:
- “Won’t let me login”
- “Austin xl will not stay on gives an “err” but no code. The temp light is on along with the code though.”
- “Err code fan”
Return/ Replace Question:
- “My smoker keeps messing up done replaced the auger once”
- “Replacement part not working”
- “Replace broiler cover”
Staff Question:
- “Horrible customer service, I have an audio recording”
- “Customer service”
- “Service for pit boss”
Website/ Application Question:
- “App trouble/ grill will not turn off”
- “App issues”
- “Install”
Payments and Charges Question:
- “Billed and received 2 covers”
- “Billed for a product that was canceled”
- “Invoice”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancellation.”
- “Cancel an order”
Cards Question:
- “Can't find madter card as a paynent”
- “Card charged twice”
Refund Question:
- “I want a refund from the product I ordered or just send me the product I paid for.”
- “Refund”
Other Question:
- “Can not find clean out on neww Classic pitboss”
- “Malfunctioning”
- “My new grill”
Compare Pit Boss Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
