Pit boss Laredo switching temperature

I wasnt able to speak with customer service. I tried calling for two hours and their is no place to leave a voicemail.
View full review
ID
#3907717 Review #3907717 is a subjective opinion of poster.
Location
Aiken, South Carolina
New Reviewer

Parts

Grill stopped working after 2 months of using. they expect the consumer to know how to fix the problem.
View full review
ID
#3907624 Review #3907624 is a subjective opinion of poster.
Location
Purcellville, Virginia
Loss
$800
Preferred solution
Full refund

Bad probe

Hi- question for you. I bought the pro series 1600 back in March and have overall been happy with it. I use both probes that came with it regularly but one stopped working last week. Any chance I can get a new one sent out? Or is there a way I can trouble shoot it? Let me know Thanks!
View full review
ID
#3905619 Review #3905619 is a subjective opinion of poster.
Location
Hamden, Connecticut

Warranty

I contacted pit boss about a warranty issue concerning a shattered front door glass. I promptly received a new gasket set but still no communication on when the door will be shipped

User's recommendation: Good product.

View full review
ID
#3905491 Review #3905491 is a subjective opinion of poster.
Location
Arthur City, Texas
New Reviewer

I need help with pit boss. I've called for a week straight and can't get through

My latch to the door broke and I need a new one. I have called non stop for a week and cant get through. Its pretty nuts I cant get someone to answer my calls. Get better

User's recommendation: Don’t buy pit boss.

View full review
ID
#3905006 Review #3905006 is a subjective opinion of poster.
Location
Northridge, California
Preferred solution
Latch to door

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Temp controls

Pit Boss - Temp controls
Been trying to get a hold of you guys for a week, you replace my control once already , now it's doing the same thing fading out when unite gets hot. Need it replaced again.
View full review
ID
#3904959 Review #3904959 is a subjective opinion of poster.
Location
Spearfish, South Dakota
Preferred solution
Replace control

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to reach anyone

Pit Boss - Unable to reach anyone
I have a pit boss gas grill that has not worked properly since I received it. You sent parts and tried them but still didnt work properly- I keep trying to call but am unable to reach anyone and besides the first repo so I havent got a call back.

User's recommendation: Have a message center if to busy to answer instead of just saying call back and hanging up.

View full review
ID
#3904746 Review #3904746 is a subjective opinion of poster.
Location
Conroe, Texas
Product
Pit Boss Pro Series 1100 Grill
Pros
  • Lots of options and sturdy
Cons
  • Lots of options and sturdy
Loss
$870
Preferred solution
Full refund

Pellet portion of a PB-1230 Grill, temperature setting do not work, used twice and failed both times

Bought Grill f\rom authorized vendor and have used Pellet portion twice and failed both times, Smoke setting P0 setting is the lowest setting but grill will go to whatever temperate it wants too went to 315 degree on the setting P0O. Spending this kind of money on a grill it should work, and very disgusted with this griill!!! Only used twice whaNt a POS
View full review
ID
#3904172 Review #3904172 is a subjective opinion of poster.
Location
Decatur, Georgia
New Reviewer

Can’t get help

Just installed the new controller from PB set to smoke setting and after 30 minutes the temperature is 320!!!
View full review
ID
#3895540 Review #3895540 is a subjective opinion of poster.
Pros
  • Great size
Preferred solution
Help

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can’t cook on it without having to constantly turn it off and turn back on because of an Err code.

My new Laredo 1000 keeps throwing a ERR code. I was shipped a new control board and a new probe and it is still throwing an Err code. I cant do long cooks like I enjoy because Im constantly having to restart my grill. I have friends that have no problems with theirs, but Im very disappointed in the quality of mine. It was an expensive purchase for me and I havent even had it a month. I guess it depends on how Pitboss handles this issue before I can rate them.

User's recommendation: We will see.

View full review
ID
#3895471 Review #3895471 is a subjective opinion of poster.
Location
Birmingham, Alabama
Pros
  • Good looking grill and is a good idea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gave them 2 chances

Had a copperhead pitboss lasted 1 year then continual err code. Dumb enough to buy a platinum series to replace it guess what year later constant err message and have cleaned probe every time. Save your money buy a masterbuilt or trailer!!! will not own another pitboss ever.

User's recommendation: Do not buy.

View full review
ID
#3893565 Review #3893565 is a subjective opinion of poster.
Location
Bristol, Virginia

Ehr error

Only had product for 5 months damaged product was fine got a discount but all a sudden EHR error while cooking!
View full review
ID
#3890614 Review #3890614 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Grill not working

The grill I bought I've had nothing but problems with. I've replaced the digital control switch. Still nothing but problems. I would like a refund or replacement .

User's recommendation: Not this model.

View full review
ID
#3890455 Review #3890455 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Temperture

I have been having temperture swings with my pitboss smoker, I bought a new control board and thermometer and the mechanical thermomter was reading about 50 degrees difference from the read out and would not hold a constant temerture. So I bought another control board and thermomer and it it doing the exact smae thing.
View full review
ID
#3888253 Review #3888253 is a subjective opinion of poster.
Location
Mobile, Alabama
Loss
$100
Preferred solution
Answer on how to fix my problem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My broken piece was replaced

I didnt receive any help from the email so I called. Took half a day to get the callback but it came and the person I spoke to was more than helpful and sent the product I needed right away. Very good customer service. The piece I needed as the propane regulator. Everything else about the bbq was high quality but that piece felt out of place in how bad it was

User's recommendation: Very good produce.

View full review
ID
#3887321 Review #3887321 is a subjective opinion of poster.
Location
Lethbridge, Alberta
Pros
  • Great product
Cons
  • Bad propane regulator
Preferred solution
Deliver product or service ordered